03.04.2026 14:45
Ticket #1571453

Subject: existing and working SEPA Direct Debit Payment of Invoice 5332373

Service: Start-2-S-SSD 94141

Ticket created on 2026-03-12 06:09:07

Ticket updated on 2026-04-03 11:25:06
Add an answer Close my ticket Reported to manager

Comment created on 2026-04-03 11:25:03

***Agent

Hello,

To avoid that you may misunderstand what happend, we would like to clarify that since it's March invoice was paid two times (one by SEPA debit, the other by a wire transfer), we used the wire transfer you made last month to pay for the April invoice.

Thus, it's normal that you don’t see any SEPA debit for April and there is no risk of of getting blocked.

Thank you.

-------------------

Yus N***

***Support Elite Team

Have you seen our brand new troubleshooting hub ? Try it now https://***/en/docs/troubleshooting/


Comment created on 2026-04-03 09:42:26

***Agent

Hello,

Thank you for your patience.

I have an update from our team.

They have marked your transaction as Done.

Also, they have changed your payment method to SEPA.

Thank you.

-------------------

Yus N***

***Support Elite Team

Have you seen our brand new troubleshooting hub ? Try it now https://***/en/docs/troubleshooting/




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