03.04.2026 06:01
Technical assistance
Ticket #1577177
Subject: bill 5349291 Invoce WHAT IS "o-26453949 Administrative costs March, 01 2026 to April, 01 2026 " I HAVE NOT ORDERED
Service: Start-2-S-SSD 94141
Ticket created on 2026-04-01 16:18:58
Ticket updated on 2026-04-02 23:45:52
Comment created on 2026-04-02 23:45:49
*** Agent
Good evening, Baehring,
Thank you for your response.
As my colleague mentioned, you already have an open ticket. Please continue to use ticket 1571453 and wait for a response from our product team.
Please close this ticket to avoid any confusion.
Thank you in advance.
Best regards,
-------------------
Florian D***.
*** Support Elite Team
Have you seen our brand new troubleshooting hub? Try it now https:// *** /troubleshooting
Comment created on 2026-04-02 18:54:04
Baehring Maximilian
If you raise fees it looks like you want to disturb crime investigations
Hello
The problem ist that as i already told you i am working as a blogger and was as a foprmer journalist
ivsatigating a atrro case and the server wheich thay tried to hack is evidcnce material where we need
to ensure that it does not get deleted. see http://neues.forum for details, my mother was working at
the top level of banking security and i hav a child that was kidnapped. my ex gilrfind tries ot make mony
eout of this by selling my stry as her exlusvie story to the press. errost/faia hale eh ebecous lik theis they
can say evidenc material like scanned documents ic sopyrhghet by them, not by me so that it cannot be
used in the lawsuit later
Max
Comment created on 2026-04-02 18:11:59
*** Agent
Hello again Max,
I’ve just answered you in the other ticket (which is still in our teams hands).
To avoid any confusion, could you please close this ticket and leave ticket 1571453 open?
Have a good day .
Best regards,
---
Baudoin D
*** Support ***
Have you seen our brand new troubleshooting hub ? Try it now https://www.***.com/en/docs/troubleshooting/
Comment created on 2026-04-02 13:33:17
Baehring Maximilian
Hello Alexandre P***
Manager Quang N***! already said thet error was on ***s side,
they had tried to merge my console.online.net account with ***
what I do not want.
https://***/en/support/ticket/1571453/edit
Therefore I also inform Quang N***!
Max
Comment created on 2026-04-02 05:28:31
*** Agent
Good evening,
Please allow us one moment in order to investigate internally regarding the such.
Thank you for your patience and sorry for the inconvenience.
Kind regards,
Alexandre P***
*** Support Team
Have you seen our brand new troubleshooting hub ? Try it now https:// *** /troubleshooting/
Comment created on 2026-04-01 21:46:21
Baehring Maximilian
Hello
Last month there was a double payment.
This was an error on your side, not on mine!
Have a look at the ticket with the link.
Max
Comment created on 2026-04-01 16:26:44
*** Agent
Hello
When you make a payment by cheque or transfer, an administration fee is added to cover the cost of processing the payment.
Best Regards
Radwan D***
*** Support Team
Have you seen our brand new troubleshooting hub ? Try it now https:// *** /troubleshooting/
Comment created on 2026-04-01 16:18:59
Baehring Maximilian
Hello
after having payed 4,99 euro to much last month already becouse you were late with the direct debit
https://***/en/support/ticket/1571453/edit
on the invoice #5349291 ("bill 5349291") i recived today you added something new that i had never ordered
"o-26453949 Administrative costs March, 01 2026 to April, 01 2026 1" 19,00 Euro
CORRECT THIS IMMIDIATLEY, PLEASE!
Is this an april fool?
Max
Onyl for your info, i am journlist, worlking with one of the greatet TV Networks
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